Privacy Policy

At IchiZen Labs, we take your privacy seriously. This Privacy Policy explains how we collect, use, store, and protect your personal information when you visit our website, purchase our products, or use our services.

1. Information We Collect

1.1 Information You Provide

When you interact with us, you may provide:

• Contact Information: Name, email address, phone number (optional)
• Billing Information: Payment details, billing address (processed securely by our payment provider)
• Shipping Information: Delivery address for hardware orders
• Account Information: Username, password (if you create an account)
• Communications: Emails, support requests, feedback you send us
• Waitlist Information: Name, email, product interests when joining our waitlist

1.2 Information Collected Automatically

When you visit our website, we may automatically collect:

• Device Information: Browser type, operating system, device type
• Usage Data: Pages visited, time spent, click patterns
• IP Address: Used for security and approximate location
• Cookies: Small files stored on your device (see Section 6)

1.3 Information We Do NOT Collect

2. How We Use Your Information

Purpose	Data Used
Process your orders	Name, email, billing/shipping address, payment info
Deliver digital products	Email address
Ship hardware products	Name, shipping address, phone (optional)
Provide customer support	Name, email, order history, communications
Send order confirmations & updates	Email address
Notify waitlist members	Name, email, product interests
Improve our products & website	Usage data, feedback (anonymized)
Prevent fraud & security threats	IP address, device info, transaction patterns

3. Information Sharing

3.1 We Do NOT Sell Your Data

We will never sell, rent, or trade your personal information to third parties for marketing purposes.

3.2 Service Providers

We may share limited information with trusted third-party service providers who help us operate our business:

• Payment Processors: To securely process transactions (e.g., Stripe, PayPal)
• Shipping Carriers: To deliver hardware products (e.g., DHL, FedEx)
• Email Services: To send transactional emails (e.g., order confirmations)
• Analytics: To understand website usage (anonymized data only)

These providers are contractually obligated to protect your data and use it only for the specified purposes.

3.3 Legal Requirements

We may disclose your information if required by law, court order, or government request, or to protect our rights, property, or safety.

4. Data Security

We implement appropriate technical and organizational measures to protect your personal information:

• Encryption: All data transmitted via our website uses SSL/TLS encryption (HTTPS)
• Secure Payments: Payment processing is handled by PCI-compliant providers; we never store full credit card numbers
• Access Controls: Only authorized personnel can access personal data
• Regular Updates: We keep our systems updated with security patches

While we strive to protect your data, no method of transmission over the internet is 100% secure. We cannot guarantee absolute security.

5. Data Retention

We retain your personal information only as long as necessary:

• Order Records: 7 years (for legal and accounting purposes)
• Account Data: Until you request deletion
• Waitlist Data: Until product launch + 1 year, or until you unsubscribe
• Support Communications: 3 years
• Website Analytics: 26 months (anonymized)

6. Cookies & Tracking

6.1 What Are Cookies?

Cookies are small text files stored on your device when you visit websites. They help websites remember your preferences and understand how you use the site.

6.2 Cookies We Use

Type	Purpose	Duration
Essential	Site functionality, shopping cart, security	Session
Preferences	Remember your settings and choices	1 year
Analytics	Understand how visitors use our site	26 months

6.3 Managing Cookies

You can control cookies through your browser settings. Note that disabling certain cookies may affect website functionality.

7. Your Rights

Depending on your location, you may have the following rights regarding your personal data:

• Access: Request a copy of the personal data we hold about you
• Correction: Request correction of inaccurate or incomplete data
• Deletion: Request deletion of your personal data (subject to legal obligations)
• Portability: Request your data in a portable format
• Objection: Object to certain processing of your data
• Withdraw Consent: Withdraw consent where processing is based on consent

To exercise any of these rights, please contact us at ichizen.labs@gmail.com. We will respond within 30 days.

8. International Data Transfers

IchiZen Labs is based in Georgia. If you are accessing our services from outside Georgia, your data may be transferred to and processed in Georgia or other countries where our service providers operate.

We ensure appropriate safeguards are in place for international transfers, including using service providers that comply with applicable data protection standards.

9. Children's Privacy

Our products and services are not intended for children under the age of 16. We do not knowingly collect personal information from children. If you believe we have collected data from a child, please contact us immediately and we will delete it.

10. Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the privacy practices of these external sites. We encourage you to read their privacy policies before providing any personal information.

11. Research Participation

If you participate in IchiZen Labs research studies:

• Your participation is voluntary
• Research data is anonymized and cannot be linked back to you
• You will receive a separate consent form explaining data use for each study
• You may withdraw from research at any time
• Research data may be published in anonymized, aggregate form

12. Changes to This Policy

We may update this Privacy Policy from time to time. Changes will be posted on this page with an updated "Last Updated" date. For significant changes, we will notify you via email or prominent notice on our website.

We encourage you to review this policy periodically.

13. Contact Us

If you have questions, concerns, or requests regarding this Privacy Policy or your personal data, please contact us:

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By using IchiZen Labs website and services, you acknowledge that you have read and understood this Privacy Policy.